Refund and Revision Policy for Custom Projects
Last updated: 28 October 2026
We want you to get software that does what the spec says. This page explains what we fix for free, what counts as new work, and when you can get money back. It sits alongside our Terms & Conditions.
1. Revisions
For 45 days after we deliver, we fix any defect for free. A defect means the software does not behave as the agreed spec says. We keep fixing until it matches the spec, within that period.
What counts as a revision
- A bug or error in the delivered code.
- Behavior that does not match a rule in the agreed spec.
- A problem compiling or running on the platform and account type we agreed on.
What does not, and is quoted as new work
- New features, or changes to your trading rules or strategy.
- Support for another platform, broker or account type.
- Tuning or optimizing to improve results.
- Changes needed because a broker, platform or prop firm changed its software or rules after delivery.
We tell you the price and time for new work before we start, and you approve it first.
2. How to ask for a revision
Email info@psi-square.net, or message us on WhatsApp, with:
- What you expected and what happened instead.
- Screenshots or the log file from the platform.
- Your platform, broker and account type.
We reply within 1 business day and give you a fix time once we have seen the problem.
3. Refunds
- Before we start work: If you cancel before development begins, we refund your payment in full.
- During development: If you cancel part-way, you pay for the work completed up to that point and we refund the rest.
- After delivery: If the software does not match the agreed spec and we cannot fix it within the revision period, you can ask for a refund of the amount you paid for the part that does not work.
What is not refundable
- A change of mind after delivery.
- Trading results or losses.
- A prop firm evaluation or funded account outcome.
- A strategy that does not perform as you hoped.
- Work done on change requests you approved.
- Third-party fees, such as data, VPS or platform costs.
4. How refunds are paid
We pay refunds to the original payment method within 7 business days of agreeing the amount. Payment processor fees, if any, may be deducted.
5. If we disagree
Talk to us first at info@psi-square.net. We will review your case and reply within 3 business days. If we still disagree, the governing law and jurisdiction in our Terms & Conditions apply.
6. Contact
PSI Square, info@psi-square.net.
- UK Phone: +44 (0) 20 3872 7195
- WhatsApp: +92 323-7481813
- Lahore office: 76-D, D-Block EME Society, Lahore, Pakistan.
- UK office: 37 Quebec Gardens, Blackwater, Camberley GU17 9DE, United Kingdom.